Thursday, July 30, 2009
A Rant if You Please
I paid our store power bill at the bank as usual in April. The May bill did not reflect the payment so I queried the Power Company and they said they had received no payment in April. I got out my records, found the receipt of payment and faxed it to them. Whatever they said, we did not get the money go to your bank and find out what happened. OK, I thought but upon reflection I thought they could liaise with the bank, they had all the required paper work etc so I asked them to handle it as I was the customer and I had paid the bill. Meanwhile we are getting collection notices even though our bill is completely up to date except for the missing April payment. We got a phone call from the power company that said the bank had sent them a letter saying we did indeed pay the bill but an error occurred and they would solve the problem in due time. We got another collection letter from the power company. We got a hand delivered cut off notice from the power company. Of course I called and the gist of the conversation was this: We, the power company, don't give a crap why we didn't get the money or whose fault it is, send the money by tomorrow or we will cut off your power. I produced all the receipts and correspondence from the bank and they said: We, the power company, don't give a crap why we didn't get the money, send the money by tomorrow or we will cut off your power. I explained the situation again and again as I went up the food chain at the power company until I reached the prime customer service person who said: We, the power company, don't give a crap why we didn't get the money, send the money by tomorrow or we will cut off your power. Did I mention that our bill is completely up to date except for this missing payment. I called the bank who told me the money was wrongly sent to Revenue Canada and they were doing their best to get it back. Good luck with that I thought. Once again I called the power company etc etc. The bank, realizing my power was in jeopardy actually paid the bill for me and said they would recover the money from Revenue Canada at a later date. Thank you Royal Bank, actual service. Newfoundland Power is run by people who have no idea what customer service is about and frankly I think they are not very bright (no pun intended) This is what happens when there is a monopoly. If I could choose another power option they might be forced to treat me with a little respect.