Saturday, June 27, 2009
One phone line blues
Imagine a situation in which you are talking to your Mom or your brother or spouse and a person anxious to give you money is waving a visa card: it's the one phone line blues. We're way to cheap to spring for another line and until we do we must rudely cut off any conversation when a sale is pending. The phone line is required to complete the transaction. As any good retailer knows you get the money when the gettin's good; never give them time to change their minds. Most of our friends and family know and accept this as I have more than once hung up on them if the sale was big enough to demand all of my attention. I have to admit to some satisfaction in doing this. In the name of service (not to mention profit) I am allowed to be rude, if only sparingly, to almost everyone I know, with impunity. Sweet. Maybe it's why I can be jovial most of the time. The customers are often surprised at the speed we will snag their visa card while hanging up the phone before the "gotta go" gets all the way out. People appreciate being more important than the phone but actually it's their money... Oh well..gotta go..